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SHIPPING POLICY

Thank you for shopping with us! We strive to provide you with the best shopping experience, including prompt delivery of your purchases. Please take a moment to review our shipping policy:

  1. Delivery Timeframe:

    • We understand the importance of receiving your items quickly. That's why we aim to deliver your orders within 0-7 business days from the date of purchase.

  2. Processing Time:

    • Orders are typically processed and dispatched within 1-2 business days after payment confirmation. During peak seasons or promotional periods, processing times may vary slightly, but we'll always do our best to get your order out to you as soon as possible.

  3. Shipping Methods:

    • We partner with reputable courier services to ensure the safe and timely delivery of your packages. Depending on your location and the shipping method chosen at checkout, your order may be delivered via standard shipping, express shipping, or other available options.

  4. Tracking Information:

    • Once your order has been dispatched, you will receive a confirmation email containing your tracking information. This allows you to monitor the status of your delivery and estimate the expected arrival date.

  5. Shipping Rates:

    • We offer competitive shipping rates based on factors such as package weight, dimensions, and destination. Shipping costs will be calculated and displayed during the checkout process, giving you full transparency before completing your purchase.

  6. International Shipping:

    • For international orders, delivery times may vary depending on customs processing and other factors beyond our control. Please refer to our international shipping policy for more information.

  7. Exceptions:

    • In rare cases where unforeseen circumstances may delay the delivery of your order, such as extreme weather conditions or carrier issues, we will make every effort to keep you informed and resolve any issues promptly.

  8. Delivery Address:

    • Please ensure that your shipping address is accurate and complete to avoid any delivery delays or complications. We are not responsible for orders delivered to incorrect addresses provided by the customer.

  9. Order Tracking:

    • If you have any questions or concerns about the status of your order, please don't hesitate to contact our customer service team. We're here to assist you and ensure that your shopping experience with us is nothing short of excellent.

  10. Contact Us:

    • If you have any further questions or require assistance regarding our shipping policy, please feel free to reach out to us via email at [insert email] or through our customer service hotline. We're always happy to help!

Thank you for choosing Lusso Bagno for your shopping needs. We appreciate your business and look forward to serving you again soon!

RETURN & EXCHANGE POLICY

We want you to be completely satisfied with your purchase from [Your Store Name]. If for any reason you are not entirely happy with your order, we're here to help. Please read our return and exchange policy below:

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  1. Eligibility:

    • To be eligible for a return or exchange, your item must be unused, in the same condition that you received it, and in its original packaging. Items that are damaged, altered, or not in their original condition may not be eligible for return or exchange.

  2. Timeframe:

    • You may initiate a return or exchange within 30 days from the date of purchase. After this period, unfortunately, we cannot offer you a refund or exchange.

  3. Process:

    • To initiate a return or exchange, please contact our customer service team with your order number and details of the item(s) you wish to return or exchange. We will provide you with further instructions on how to proceed.

  4. Return Shipping:

    • Customers are responsible for the return shipping costs unless the return is due to our error (e.g., wrong item shipped, defective product). We recommend using a trackable shipping service and purchasing shipping insurance for your return shipment to ensure its safe arrival.

  5. Refund or Exchange:

    • Once your return is received and inspected, we will send you an email notification to inform you of the approval or rejection of your refund or exchange. If approved, refunds will be processed to the original method of payment within a reasonable timeframe. Exchanges will be processed promptly, and replacement items will be shipped out to you as soon as possible.

  6. Non-Returnable Items:

    • Certain items are not eligible for return or exchange, including:

      • Gift cards

      • Downloadable software products

      • Perishable goods

      • Personalized or customized items

    • Please note that this list is not exhaustive, and other non-returnable items may apply.

  7. Damaged or Defective Items:

    • If you receive a damaged or defective item, please contact us immediately with photographic evidence of the damage or defect. We will work with you to resolve the issue promptly, either by providing a replacement or issuing a refund.

  8. Final Sale Items:

    • Items marked as "final sale" are not eligible for return or exchange unless they are damaged or defective upon receipt.

  9. Contact Us:

    • If you have any questions or concerns about our return and exchange policy, please don't hesitate to reach out to our customer service team. We're here to assist you and ensure that your shopping experience with us is as seamless as possible.

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Thank you for shopping with Lusso Bagno. We appreciate your business and value your satisfaction!

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